You can always give us a call from 11-6 EST for help, information, or questions you might have. 215-862-5988.
We have a real brick and mortar business that has been in existence for more than 32 years. We were in Brooklyn Heights on Montague St. for years, before migrating to New Hope, PA. We've been at 129 S Main St in New Hope PA since 1990. Check out our "About Us" page to find out more.
WEBSITE SHIPPING AND RETURN POLICIES:
All orders will be shipped via UPS Ground or USPS, and will incur a shipping and insurance charge.
The cost of shipping depends on weight and distance from New Hope PA, and will be agreed on when you place your order (usually $8-15).
PLEASE NOTE: To eliminate fraudulent orders, we cannot ship to mail forwarding services.
All orders will be processed & shipped within 24-48 hours of placing your order, Monday through Friday (excluding national holidays)
Shipping times are for in-stock items only. For custom orders or out of stock items, shipping may take from 7 to 30 days longer.
If you need something by a certain date or time please call us at 215-862-5988, so we can accommodate your needs.
If you are paying by check or money order, your order will be shipped when your payment has cleared.
We accept Visa, MC, Amex, Discover, and money orders.
RETURNS & EXCHANGES
You may return your online or phone order, within 30 days, for an exchange or a refund.
There are absolutely no refunds on custom work or repairs.
You are responsible for all shipping charges for returns and exchanges.
Returns will incur a 10% restocking fee.
If you are exchanging, indicate the brand, style, color, and size of the product you are exchanging for.
We cannot accept exchanges or returns that are scuffed, soiled or worn in any way.
NOTE: Worn shoes are not returnable. So please test-drive your new footwear on a carpeted surface.
PACKING AND SHIPPING
For footwear, pack your footwear in the original shoebox and then pack it in a shipping box.
All orders MUST be returned in the original shoe box INSIDE another cardboard box. Shoes cannot be returned without the original shoebox. We like to re-use shipping boxes whenever possible to help save the environment, so you can do the same if you like.
Take your package to any shipping facility.
All returns & exchanges should be shipped to:
FRED EISEN LEATHER
129 S Main St
New Hope PA 18938